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We want you to be happy with your purchase. This policy explains how exchanges, returns and refunds work at APEX MARINE & TACKLE.
You have 14 days after receiving your item to request an exchange for another product. To be eligible, your item must be in like-new condition: no marks or damage, with all original accessories, manuals and packaging, and with your receipt or proof of purchase. Camera bodies and lenses must have no significant shutter or usage wear beyond reasonable inspection.
Change-of-mind exchanges do not apply to damaged equipment, used drones, gimbals/stabilisers, items specially ordered for you, or gift cards.
Return shipping for a change-of-mind exchange is at your cost. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Where the item is faulty, damaged or incorrect, we will arrange the return at our cost (we'll send you a return shipping label) and you may choose a refund, replacement or repair.
Orders that have not yet been dispatched can be cancelled and refunded in full. For returns, we will notify you once we've received and inspected your item, and let you know if the refund was approved. If approved, you'll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at web@apexmarinetackle.com.au.
This policy is in addition to, and does not limit, your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you are entitled to choose a refund or a replacement; if the failure is not major, you are entitled to have the goods repaired or replaced.
Contact us at web@apexmarinetackle.com.au with your order number and the reason for the return. We'll send you instructions on how and where to send your package. You can always contact us for any return questions at the same address.
